FAQ Vendors/Troubleshooting |FAQ Customers | FAQ BookingAgents

FAQ Vendors/Troubleshooting

1.) I have created new services and they are not displaying on the calendar.
Be sure to go to Schedule and modify your schedule. Under the heading for Services Provided by this Service Provider, check off the new services that you created. You will need to do this for each schedule that you want the services displayed under.

2.) I added a link to the calendar on my website and it does not work.
When adding a link to the calendar on your website you cannot simply copy the link displaying in your address bar. You need take the link from your trial email (unless you have changed the URL) or you can view the correct link from the first line in your vendor admin. It needs to be in this format: www.mybookingcalendar.com/companyname.

3.) I cannot login.
First double check you are using the right link for logging in (correct spelling, case sensitive). If this does not work try deleting your cookies: Go to the Tools menu in your browser and to Internet Options. Select the General tab and either Delete Cookies or Broweser History and then Delete Cookies. 

4.) What changes can I make so the calendar looks more like my website?
You can add your logo to the upper left corner of the screen and adjust the colours of the calendar in Vendor Admin. Alternatively you can add the header and footer from your website using our wrapper template or have the calendar built into a framed page within your website.

5.) How do I setup my payment gateway?
If you have already created your schedules go to Schedule Admin and modify your schedule. Modify your schedule (if you have more than one you will need to do this in each one) and go Advanced Settings. Under the heading "Credit card information will be" select your preferred gateway. You will then be promtped to enter the account information required for that gateway. Once you update the schedule, the gateway will be activated.
If you are setting up PayPal, click here in how to set up the "Instant Norification" setting within Paypal.
Click here to see more information about the other payment gateways.

6.) Does the booking calendar take into account different time zones?
Yes, you can enable the multiple timezone option in Vendor Admin. This allows customers to choose their timezone during booking to display available hours in their timezone.

7.) How many locations, agents and schedules will the BookingCalendar allow me to have?
There is no limit to the number of agents and schedules that you can have in the calendar.

8.) My V-card attachments are displaying the wrong appointment time when I load them into my calendar.
You need to adjust your time difference within Microsoft. Please visit http://it.cas.psu.edu/Training/HowTo/Outlook/CalendarTime.htm and adjust your timezone settings.

FAQ Customers are having (people booking in the calendars)

1.) How do I register?

• Select the “Register as New User” button
• Fill out all questions in the questionnaire and select “Sign Up”. You will receive a message that a password has been emailed to you.
• Go to your email and write down your username and password. You may select the link in the email to return to the calendar or return to the web browser you had open.

• Enter your username and password and select “Login”.

Troubleshooting

1.) If you do not receive your registration email, please check your junk email folder. If you do not have the email in your junk mail please contact the company you are trying to book with. 

2.) If you receive a warning that you are already registered, return to the login page and select Forgot Password. Enter the email address you most often use and select Submit. Your assigned username and password will be emailed to you. If this does not work try other email addresses you may have used or contact the company you are trying to book with.

2.) How do I book an appointment?

• If you are not logged in and you are at the login screen, login. If you are on the Home page, select your preferences for your appointment and select Go
  Now that you are on the calendar screen, select the month and day you want to schedule an appointment.
• Select your preferred schedule, service and time. If you are logged in you will see that all your information is already filled out, otherwise fill out the booking and select “Book”.
• If you are prompted to “Pay Here” you must have your payment processed before your booking will be confirmed (unless this is stated as optional). If you do not see a Pay Here option, just select “Continue”.  You will receive an email confirming your appointment after selecting continue or once your payment is processed.

3.) How do I cancel?

• Login to the calendar.
• Go the “My Account” and select “Bookings”. Select the booking that you want to cancel/reschedule from the drop down menu and select Show Booking.
• You can then select Cancel Booking. Your other option is to select a new schedule (Service Provider), booking date or time to reschedule your appointment.

4.) Why can't I book an appointment for today?
Many calendars are set to not accept same day appointments online. Please contact the company you are trying to book with to see if they have same day openings.

5.) How do I purchase/redeem a buy credit (may be a different phrase for each company)?

Purchasing

• Select “Buy Credits” from the top of the screen.
• Select  “Buy Credits” and the credit package that you would like to purchase.
• Be sure that the information is filled out properly and select “Buy". 
• You will most likely be prompted to “Pay Here”. Be sure to select this and process your payment. Once this payment is processed and you receive your payment verification you will be able to redeem these credits while booking. If you do not have a “Pay Here” button, you may be required to leave a credit card number or to contact the adminstrator to process the payment. Once the payment is made you will be able to use your credits.

• Login to the calendar.
• Follow the steps above for booking an appointment, but be sure to select the service associated with the buy credit you purchased.
• Once you reach the booking form you will see a checkbox asking if you want to use one of your credits. If you want to redeem one of your credits for this appointment check off the box. 
• Select “Book”. 
• To view your remaining credits at any time you can  go to “Buy Credits” at the top of the screen and select “My Buy Credits” to view remaing credits.

• Select “Gift Certificates” from the top of the screen.
• Select  “Buy Gift Certificate” and the credit package that you would like to purchase.
• Enter your information in the "Who is the Gift Certificate From" section and the information for the receiver in the "Who the Gift Certificate is For" section and then select "Buy"
  
• You will most likely be prompted to “Pay Here”. Be sure to select this and process your payment. Once this payment is processed and you receive your payment verification, your gift certificate will be sent to the recipient. If you do not have a “Pay Here” button, you may be required to leave a credit card number or to contact the adminstrator to process the payment and the gift certificate will be sent once this is processed.
  

• Follow the steps above for booking an appointment, but if your gift certificate is for a specific service or package be sure to select the service associated with your gift certificate
• Fill out the booking form, unless you are logged in and this will be pre-filled out
• In the field called "Gift Certificate" enter or paste the Gift Certificate number from your gift certificate.
• Select "Book"
  

FAQ BookingAgents

1.) Why can't I see any bookings?
Make sure the vendor has set up the agent accordingly with the correct required fields checked off. Once these fields have been checked off the vendor will the have to go into the Administer Schedule and check off the schedules the agent has access to.

2.) How do I cancel/reschedule an appointment?
To cancel or reschedule appointments, click on the customers name in the calendar that needs to be canceled/reschedule. Then either selet cancel booking to cancel it or view modify booking to reschedule booking. If you are rescheduling the book and select view/modify, it will then ask for a new booking date in schedule information. Select the new day and then click on get available time. Then select your new booking time and click update.