There are lots of online booking systems out there, and at first glance many of them seem to have similar features. But the devil is in the details. We had been using another system for a few years, but kept finding that it just didn't do what we needed. We were always having to change how we offered our services to match what the booking system would support… and the technical support was almost non-existent. After years of frustration we decided we had to find a better solution. We spent weeks researching all the systems we could find, and went through an exhaustive evaluation process with each one that looked viable. Eventually we settled on Booking Calendar. It was the only system that met all of our needs out of the box, and was flexible enough to allow us to run our business our way.

The unexpected bonus – something one can never evaluate from a trial period – is that the technical support has been outstanding. We get informed, intelligent answers to all of our questions… quickly.

After looking at pretty much every system out there, I'm really satisfied with our choice to go with Booking Calendar.

Mark Fourman
Managing Partner,
Mandria Healing LLP

At Ontario College of Health & Technology we require booking software for our student massage therapy clinic that can accommodate multiple therapists and users. Booking Calendar is a phenomenal product that satisfies all our needs. From scheduling appointments over the phone and online, to cancellation lists, gift certificates, and even scheduling student outreaches. Booking Calendar has thought of everything. The program is easy to use and their customer service is first rate. I would highly recommend this product.

Nick Gabriele
Director of Administration
Ontario College of Health & Technology

Being a hair stylist, it has always been my policy not to talk on the phone while I am with a client. It distracts from the personal attention the customer is paying for; however, in return, I would be stuck for two to three hours daily returning phone calls. This was such a time constraint. Then I found www.book27-7.com. In January 2005 I implemented this system into my business. Over the course of the past year and a half, I have had more than 600 registrations to my website. My clients love the service. The main complement that I hear the most is how much they enjoy the fact that my schedule is directly in front of them. They can then compare it with their schedule. As well, it is convenient for them since they can access the system anytime of the day or night and anywhere in the world! Overall, this system has been a wonderful investment and has really saved a tremendous amount of time.

Jason Bone
J. Karl Salon

Online Tools for Client Scheduling
How to put an End to Phone-Tag and Boost Your Bottom Line

This is one of the recent articles from Massage Magazine (www.massagemag.com), in Issue 122/June 2006:

".... For someone who charges $60 per appointment, a daily missed appointment equals $300 in lost revenue per week and $15,000 in lost revenue each year.
In short-term cost of missed appointments is easier to measure then the long-term costs of customers who stop calling as the result of an inability to reach you on the first call...."

Full report available at Massage Magazine-  Issue 122 - June 2006

Massage Magazine
www.massagemag.com
by Kirk Keeter

I first tried Book 24-7 in June of 2005 and decided to go with the service the following month. Today, 10 months later, I can honestly say it is one of the best business decisions I've ever made. In less that a year we have well over 400 people booked onto the system and the practitioners here are consistently booked 3-4 weeks in advance. Over 80% of our clients use the system including the ones I thought might not.

It has revolutionized the business and saved countless hours of phone time.

I've been able to monitor the business while away from work if I choose and have connected with clients even while away for extended trips. With so many clients on the email list we can keep in touch very easily.

The service we've received from Max, Adrienne and Shalene has been awesome. They listen, help as soon as possible, and encourage us to offer input for the system.

My heartfelt thanks to Book 24-7 for helping me build my business and free up my valuable time. I just look at the computer monitor and watch the business flow in.

Sincerely,

Kim Brandt, Registered Massage Therapist
Fort Langley Massage Therapy
www.fortlangleymassage.com
 

FEATURE BUSINESS ARTICLE:
Time Saving Techniques for Bodyworkers

When operating a massage/bodywork business, the one complaint most practitioners all have is that they miss many telephone calls and potential appointments because they cannot answer the telephone during a treatment.

Some business owners have the luxury of employing a receptionist, but most simply cannot afford it. Hence, playing telephone tag with your clients is often the result.

A new and popular way to schedule appointments is via the internet with online appointment scheduling. Book24-7.com offers your regular clients and potential clients the ability to schedule an appointment with you 24 hours a day, 7 days per week. Once your regular clients get used to scheduling this way, the telephone tag game will end, because it will be easier and quicker for them to make an appointment via your online scheduler.

You can add an online scheduler to your web site, if you have one. However, you don't need a web site to use this type of service. You only need internet access.

Colleen S. Holloway
Success Beyond Work
www.SuccessBeyondWork.com

Online appointment scheduling - what a great customer service!
www.Book24-7.com has successfully taken your paper calendar and converted it
to an online calendar which is easy and fast to use!

We evaluated a number of calendar systems available to the massage industry and highly recommend that you take a look at www.Book24-7.com - the online appointment scheduling & event booking system.
Not only is the software very intuitive (just like using your diary) but their service is second to none.
They offer a free 30 day trial period during which you will request and receive training at no cost. And the service doesn't end there - you also get free customer support via an 800 line or through email at anytime.
Now that's service we don't see to often today!

H. Berchtold
www.MassageRegister.com
Sophisticated Massage Therapist locator and
affordable WebSite for Massage Therapists

Click here to read the article:
Save Time and Money with Book24-7.com
Article by Mark Bentz
published at Massage Therapy Canada Magazine (fall 2005 issue)

Mark Bentz RMT
www.EverestTherapeutics.com
Mark Bentz is a Registered Massage Therapist and co-owner of Everest Therapeutics Inc. located in Vancouver, BC.
Mark graduated from West Coast College of Massage Therapy in Vancouver, British Columbia, Canada in 1995.
For years Mark has also worked on a political level with the Provincial, National and International massage therapy organizations. You may contact Mark at mark@everesttherapeutics.com or 604-633-9593.

Book 24-7 has made an amazing impact for my business as well as my personal life! For 10 years we depended on three different appointment books. We made numerous phone calls to give Massage Therapists their schedules. Now my staff can log on and see where and when their next appointment is. It is an amazing resource for communication between our 4 resort schedules. Adrianne and Max have been wonderful and patient as they adapted their existing database to suit my companies needs. Now I can log onto any computer and view schedules or pull reports.
Thank you Book24-7 for exceptional service!

Vicki Hicks
President
Corporate Health Connection, LLC
Stroudsburg, Pennsylvania

SAN DIEGO (March 7, 2005) - American Specialty Health (ASH), the nation’s largest complementary health care benefits organization, announced an agreement with Book24-7.com to provide its online booking calendar to ASH providers to help them facilitate booking appointments with their patients.

Click here to see ASH's News Release 

Massage Therapy Canada is dedicated to introducing our readers to revolutionary technologies which enhance their business and simplify their lives. Book24-7.com does just that! Imagine booking appointments during your off hours - without playing telephone tag! Way to go Book24-7.com.
Thanks for making our readers lives simpler!

Jill Rogers Publisher,
Massage Therapy Canada Magazine

The ISSA supports Book24-7.com's concept of an online scheduling system for Personal Trainers. This online appointment system reduces telephone tag with customers and enhances customer service.

International Sports Sciences Association
www.ISSAonline.com

Book 24-7 is a wonderful service that allows a greater convenience to my patients. It is user friendly, it reminds them of their appointment and allows me to focus my energy on things other than scheduling. Book 24-7 has almost made my telephone obsolete, 70% of my customers book online. No more telephone tag! Book 24-7 is a service no Massage Therapist should be without.

Susan Repa CYW, RMT
To Your Health Massage Therapy

.. I have grown to be a very busy full-service Hair Salon, who does hair and nail services, and insists on giving one on one service to each individual. This does not leave me time to answer phones, and although I have an answering machine, some days I would receive up to 15 phone calls for bookings. This meant what little free time I had in the evenings was spent returning calls and often playing "phone tag" with people trying to set up appointments. I had a very frustrating and exhausting situation, and something had to be done!
This is where BOOK24-7.COM came to my attention and rescued me!!

Tannis Elenko,
FresHaiR design

As an independent personal trainer, I don't have a receptionist or front desk person to take bookings. I do not feel it is fair to my clients that I answer phone calls during their training sessions. Book24-7.com solves these problems for me. My clients have access to booking an appointment whether I can answer their phone call or not. I don't miss any bookings and my clients don't have the frustration of playing telephone tag to confirm a schedule request. All Personal Trainers should take advantage of this incredible on-line scheduling tool. My business has increased, and my customer service is second to none.

Penny Powers

I am a Land Developer with a very busy schedule, which does not allow me to really have a routine and requires frequent changes. To cope with my hectic schedule, a massage is one of my retreats. Instead of spending countless hours playing telephone tag with my massage therapist, I can now book it online in seconds with Book24-7.com. With the ability to book and cancel massage appointments at my own convenience, I actually book more massages than ever before. What a great idea Book24-7.com is. I certainly recommend it to all massage therapists.

Frank Kernick
Eagle Terrace Residential Developments Inc.

BOOK24-7.com has met our registration needs beautifully. Over half of the registrants booked by email. The volunteers find the system so efficient that they are asking for small jobs to keep them occupied as our walk traffic has diminished drastically!! In the past we have had them quitting at this point in time because they were too stressed. BOOK24-7.com has definitely taken the pain out of what used to be a complicated task.

The reporting function is great, helping us to find various statistical information quickly. Thanks for working with us to fine tune BOOK24-7.com to our special needs. We have some ideas for next year. We love happy volunteers it means they will sign up for the next Wings Festival.

Lesley Starnes
Wings Over the Rockies Bird Festival
Event Coordinator

Students of the "Adventure Tourism Business Operations" program at the College of the Rockies get already introduced to BOOK24-7.com for the second semester and is featured in the promotional video of "Adventure Tourism Business Operations"

Adventure Tourism Business Operations,
College of the Rockies

Panorama Mountain Village adopted the BOOK24-7.com system in June of 2001 with the goal of implementing a user friendly Activity booking system that would maximize sales and commissions.
The system has exceeded all of our expectations...

Steve Janzen - Manager, Guest Services
Panorama Mountain Village

Booking Agent Testimonial

BOOK24-7.com solved the well known existing communication problems (Fax / Phone and double entry) we encountered in the past. Companies using BOOK24-7.com can breeze easy and relay on BOOK24-7.com. It is very user friendly and takes only a short time to train new employees how to use it. Furthermore Booking Agents can get commissions reports on the fly at any given time.
BOOK24-7.com would be the total solution for any operation and I am looking forward dealing in the future with more operations using this great tool BOOK24-7.com.

Janet Lavern
Reservations Now